To return an item, please follow the steps below to ensure your return is processed quickly and correctly:

1. Notify Us in Writing

Email our customer service team at Customersupport@nextgenchairs.com within 14 days of delivery to request a return. Please include:

Your order number

The item(s) you wish to return

The reason for the return

2. Wait for Return Confirmation

We will confirm your return request and provide return instructions, including collection arrangements if applicable.

3. Prepare the Item for Return

Items must be unused, in their original packaging, with all labels and accessories intact.

Please ensure the item is securely packaged to prevent damage in transit.

4. Return Collection or Shipping

For large items (such as massage chairs), we can arrange a courier collection for non-faulty returns. A £150 collection fee applies. Where an item requires repackaging, replacement packaging, inspection, or cannot be resold as new, a £50 handling and refurbishment fee may also apply. For non-faulty returns from Scotland and Wales, the collection fee will be increased by 30% due to higher carrier costs.

For accessories, we may provide a prepaid return label (for free returns) for defective items. For non defective items we may need to charge a fee for arranging the return.

For made to order massage chairs returned without a fault, a 30% restocking fee will be deducted from the refund.

If a defect is reported, we reserve the right to inspect, repair, or replace the chair before accepting a return. If a return is approved following a confirmed defect, no restocking fee will apply and only the collection cost will be deducted from the refund.

5. Inspection & Refund

Once received and inspected, we will confirm the item meets our return criteria. Refunds are processed to your original payment method within 5 - 7 business days.

If you have any questions about this Privacy Policy or how we handle your data, please contact:
Email: Customersupport@nextgenchairs.com